Ishtar - Trip Booking Platform
Ishtar is a trip booking platform that connects passengers with trusted drivers. Our platform enables
passengers to request trip subscriptions, receive and accept offers from drivers, pay securely through
an in-app wallet, and communicate with their driver — while offering drivers tools to manage their
offers, trips, and earnings.
This SERVICE is provided and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of
Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to
this policy. The Personal Information that we collect is used for providing and improving the Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
To delete your account, please visit: https://ishtarapp.com/delete-account.html
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally
identifiable information, including but not limited to name, phone number, province, and pickup and
destination locations. Drivers may additionally be asked to provide vehicle information and verification
documents. The information that we request will be retained by us and used as described in this privacy
policy.
The app does use third-party services that may collect information used to identify you.
Location Information
To match passengers with drivers and to organize trips, the app may collect trip origin and destination
information that you provide when creating a trip subscription. This information is used solely to provide
the Service.
Log Data
We want to inform you that whenever you use our Service, in case of an error in the app, we collect data and
information (through third-party products) on your phone called Log Data. This Log Data may include
information such as your device Internet Protocol ("IP") address, device name, operating system version, the
configuration of the app when utilizing our Service, the time and date of your use of the Service, and other
statistics.
Notifications
The app uses push notifications (via Firebase) to inform you about trip offers, trip status changes, wallet
transactions, and messages. You can control notification permissions from your device settings.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These
are sent to your browser from the websites that you visit and are stored on your device's internal
memory.
This Service does not use these "cookies" explicitly. However, the app may use third-party code and
libraries that use "cookies" to collect information and improve their services. You have the option to
either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to
refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information.
The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to
disclose or use the information for any other purpose.
Payments and Wallet
Payments on the platform are handled through an in-app wallet. Wallet transactions, deposits, and withdrawal
requests are recorded to provide the Service and for accounting purposes. Payment processing may be handled
by third-party payment providers subject to their own privacy policies.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially
acceptable means of protecting it. But remember that no method of transmission over the internet, or method
of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to
that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to
review the Privacy Policy of these websites. We have no control over and assume no responsibility for the
content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from children under 13 years of age. In the case we discover that a child under 13
has provided us with personal information, we immediately delete this from our servers. If you are a parent
or guardian and you are aware that your child has provided us with personal information, please contact us
so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically
for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2026-08-02
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at
support@ishtarapp.com.
