Support Center
We're here to help you
We're here to help you
Ishtar - Trip Booking Platform
Welcome to the Ishtar Support Center. Whether you're a passenger looking for help with a trip subscription or a driver managing your offers and earnings, we're here to assist you.
Open a support ticket from inside the app:
Go to Settings → Support Tickets and describe your issue.
We typically respond to inquiries within 24 hours.
Create a trip subscription by choosing your pickup location, destination, schedule, and preferred car type. Nearby drivers will then send you offers for your trip.
After you post a trip subscription, drivers submit offers with their price. You can review each driver's profile and rating, then accept the offer that suits you best.
Payments are processed securely through your in-app wallet. Top up your wallet, and the trip amount is paid through the platform. You can view all your transactions in the wallet section.
Open the trip subscription in the app and choose "Cancel". You'll be asked to select a cancellation reason. Please review the cancellation terms before confirming.
Yes! Once an offer is accepted, you can communicate with your driver directly through the in-app chat.
Yes. After your trip, you can rate your driver and leave feedback. Your rating helps other passengers choose trusted drivers.
Register through the app as a driver. You'll need to provide your personal information, vehicle details, and car type. Once verified, you can start sending offers on trip subscriptions.
Browse available trip subscriptions in your area and submit an offer with your price. The passenger will be notified and can accept your offer.
Earnings are credited to your in-app wallet. You can submit a withdrawal request from the wallet section, and your balance will be transferred to you after approval.
Go to your profile settings in the app to update your name, phone number, and other personal information.
You can delete your account through the account settings in the app, or by visiting the account deletion page. Please note that account deletion is permanent.
Try the following steps:
Check that notifications are enabled for Ishtar in your device settings. Also verify that you have a stable internet connection.
If you encounter any problems, inappropriate behavior, or have safety concerns, please report it immediately through an in-app support ticket or to our support team at support@ishtarapp.com. We take all reports seriously and investigate them promptly.
For information about how we handle your personal data, please review our Privacy Policy.
© 2026 Ishtar. All rights reserved.